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Frequently asked questions

Q. I want to sign up for a Smart Card. Do I sign up in store or can I do it online?

Q. If I join the Smart Card member program online, how do I receive my Smart Card?

Q. I have lost my Smart Card. How do I get a replacement?

Q. If I forget to bring my Smart Card or temporary Smart Card when shopping at Sportsmart, can I still get my member discount?

Q. What do I do if I have forgotten my password and want to log in to the Smart Card members area?

Q. How do I update my details or sporting preferences to ensure I get the most personalised member experience?

Q. How do I sign my children up to the Sports Star Kids program?

If your question is not answered here, please email smartcard@sportsmart.com.au.